TERMS AND CONDITIONS

 

INFORMATION ACCURACY

We do our best to ensure that information on the site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete, or out of date. All specifications, products, descriptions, and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours. However, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
 

TERMS OF SALE

We ask that you abide by the terms and conditions that follow, along with any terms and conditions that may appear on the Site from time-to-time (collectively, the “Conditions”). Your use of the Site constitutes your agreement with the Conditions that follow, and we reserve the right to revise these conditions at any time. When we make changes, we will post them here. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.
 

RETURNS & REFUNDS

Please return your item unused and in the original condition with proof of purchase within 14 days of receipt and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.

For returns we’ll process your refund once the item comes back to our warehouse. It can take up to 14 days (usually sooner) for the refund to appear in your bank account.
 

DELIVERY AND TIMELINES

When placing your order, you will receive an estimated delivery date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. When placing your order, order processing and transit time are used to calculate the estimated delivery date. Orders will be shipped within 7 days of the processing date. 

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Sara’s Sensory Boxes shall be under no liability for failure to deliver the products within the estimated timescales.

Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing, or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery.
 

USE OF GOODS

Where the Company provides the Customer with information or advice to ensure that the Goods will be safe the Customer agrees to use the Goods in accordance with this information. Other than the Customer’s statutory rights the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s conditions, recommendations, or warnings.

 

DISCOUNT CODES

If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g., selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.”

 

PAYMENT TERMS

“Sara’s Sensory Boxes with Stripe, PayPal, and other licenced payment providers to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you're located.”

 

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